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Joe92
New Contributor
New Contributor

Incoming Calls "unknown caller" even though number in contact list

Incoming Calls say "unknown caller" even though number in contact list.

 

How can you resolve this issue?

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5 Replies
Yeldarb
Esteemed Contributor
Esteemed Contributor

Re: Incoming Calls "unknown caller" even though number in contact list

If all incoming calls are showing as unknown then this could be a well-known issue that requires intervention by Optus support. You can contact support via the live chat link below if you wish.

 

http://www.optus.com.au/shop/notices/service-chat

Esther
RetiredModerator
RetiredModerator

Re: Incoming Calls "unknown caller" even though number in contact list

Hey there Jo92 - sorry for the late reply! Have you been able to have your caller ID switched on okay? If you still need a hand, please send us a private message with your full name, mobile number and DOB for ID. Many thanks


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Gold19
New Contributor
New Contributor

Re: Incoming Calls "unknown caller" even though number in contact list

Oncoming calls unknown even through number in contact list

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booka1
New Contributor
New Contributor

Re: Incoming Calls "unknown caller" even though number in contact list

how do i change it

 

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Ray_YC
Online Community Manager
Online Community Manager

Re: Incoming Calls "unknown caller" even though number in contact list

Hi booka1,

 

Please message us here to ensure it is provisioned on your service.

----------------------------------------------------------------------------------------------------------------- I am now no longer part of Yes Crowd or Optus. Thank you to all those who have contributed to the forum during my time, especially the regulars! Cheers!
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