Incoming Calls Go Straight to Voicemail


As the title says my phone goes straight to voicemail whenever anybody tries to call me.


  • Do Not Disturb is turned off
  • Call forwarding is not set up in the MyOptus app or in the phone settings on any of the devices tested
  • Calls are not being blocked

This issue first appeared on my old phone (HTC Desire 626) which I initially thought was the problem as the phone was in quite bad condition.  However since recieving my new handet (Huawei Honor 7x) the issue has persisted and also occurs when the SIM is inserted into an iPhone 6.

I've spent a few hours online with the support team who were unable to rectify the issue and honestly it felt like they didn't really know what they were doing.

Any actual assistance greatly appreciated,


Re: Incoming Calls Go Straight to Voicemail


Hey there @Tisbury, that's pretty unusual!

If you've been unable to get this resolved with our Faults crew (on 13 13 44) then we can take a look - can you please PM me with your mobile number, full name and DOB? 

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