Customers can definitely do this at their convenience (during store hours), simply by getting in contact with the store. 🙂
Most, if not all Optus stores have their own direct number. Hence the suggestion to call ahead first.
If for some reason the number is not listed for the store(s) you need on the store locator link above frubop, please reply with what they are.
Could you kindly please give me an example of such store so I can provide this valuable feedback.
Yes I see what you mean now, I don't know why those particular stores have a 1300 contact number. I will be passing this on. Thank you.
Yes, it is just particular stores (I clearly wasn't send the memo about this!). For example Burwood NSW store has a direct number and even select option 2 for stock availability.
A while ago we had a customer complain that they had to wait a very long time for an in-store staff member to be available as they were on the phone helping other customers so that may be part of the reason (not saying it was due to one complaint).
I've discovered I appear to have some access to overall stock availability information but not a store by store breakdown. I'll continue to look into this as I agree it's not a great customer experience.