I Would like to bring the current practice of most of the telco to outsourced the Customers grievances to Crowd Platform, Chat Room (Overseas), recorded machine reply system or online reply portal. Our Ombudsman (TIO) are toothless tigers/tigress and Polies are sunk to Donation and Perks . I do not see any solution to the youth unemployment of double digits across states. If we have any patriots in the political higherarchy they shall impose thevTelcos to bring all such Call Centres to in country employing youths and solve 70% of our social issues. Please support and hope something will be done .