You've contacted us via this forum. We handle all enquiries via this channel. We're only able to help out via PM. This is something we do day in and day out for our customers. I understand your reluctance to explain yourself again but I think I have a good understanding of the issue. There's nothing I can do for you unless you send through your details. All I have is your verbatim and YC handle.
If you want to leave the issue within the hands of the TIO, that's fine. I'm offering to help but I need you to work with us.
And how do I simply message you ? or better yet is there simply a number I can call and speak to a real person? Not a voice over that will make me push 20 numbers just to put me on hold for half hour then hang up ?
My whole poing nothing at all is simple or easy with optus nothing
You'd prefer to correspond over the phone? I'm real flesh and blood working from Melbourne. I have the same resources if not more available to help out in sort of scenario. It's completely up to you whether or not you'd like us to help out.
Let us know once you've sent your message through @Scavanagh. I'll respond back as soon as I can.
I've sent a screen shot of what should appear on your end.
I've sent you a PM @Scavanagh, let us know if you've received that one.