Yes Crowd will close and be redirected to Help & Support on the 1st November 2021. Thank you to every member who has made this community such a helpful and supportive place for customers and staff to interact to help serve along with improve our products and services. You will be missed.
Has anyone else found it a very slow process to get an IMEI unblocked? Over the past 2 weeks, Optus service has been so appalling I can't believe it takes that long. Initially, they blamed the Samsung phone and said that there must be something wrong with the SIM card reader. Luckily Samsung give good service and replaced my phone and now despite number live chats, phone calls to customer service and going into the Optus shop I still can't connect to the network. Like a previous contributer said it's not good enough with telecommunications these days.
I'm so sorry to hear this, this usually isn't the case for a unblock to be delayed by this long. May i ask, how did you request the IMEI unblock? Over the phone?
It has been sorted now, but I went into an Optus Store @ Joondalup. The customer service people in the store could not have been less helpful. I made numerous calls and numerous livechats.
Very disappointed with this.
Not good to hear, will pass the feedback on for you.
Hi @anni999pink, it's not the sort of trouble you should be having at all 😞
Were you still needing assistance with this? If that's the case, please chat with us HERE so we can follow this up for you.