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New Contributor
New Contributor

I've returned from overseas and need to collect my phone but am self-isolated for 14 days.

Good afternoon,

Hope you are doing well. My contact details is **a whole bunch of personal info hidden** As I already lodge claim and it has been approved also. I got message from you guys that I need to collect my new phone from nearest Optus shop which in Sunnybank plaza. But I just returned from overseas day before yesterday so I need to isolate myself for 14 days according new government rules. I need my phone urgently if you guys delivered that phone at my home address or I will send someone my known to your shop with my 100 proof id of mine, he or she collect the phone. 

please advise me.


Suhag Raval. 

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Online Community Manager
Online Community Manager

Re: Mobile insurance

Hi suhagraval,

We have hidden your personal information on our online public forum. We take your privacy very seriously. If you have any questions about this, please feel free to refer to the Community Guidelines. Thank you! 

Welcome home. Hmm, that is a tricky scenario. It's not something we're able to arrange here on this public forum.

I suggest giving the store a call on 07 3101 9405 to see if there is something they can do. Ask to speak to a Manager if needed.

Let us know how you go.

----------------------------------------------------------------------------------------------------------------- I am now no longer part of Yes Crowd or Optus. Thank you to all those who have contributed to the forum during my time, especially the regulars! Cheers!
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