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New Contributor Joannae
New Contributor

I moved to another provider about midway through the month, can I just pay for what I used?

I moved to a different provider around the 8th of December, ported my phone number over. I'm still being charged the full $60 for the month. My contract has ended prior. I'm just wondering if I have to pay the full amount, or should just be able to pay for what I used.

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Crowd Champion caaf
Crowd Champion

Re: I moved to another provider about midway through the month, can I just pay for what I used?

Don't think there's pro rata on port outs.

Cheers Dave

Note..This is an open and public support forum please refrain from posting private/personal information. Smiley Wink
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I’m a Yes Crowd Champion (not an Optus employee). I share my knowledge on Yes Crowd on a voluntary basis. If I answered your question, please mark it as a Accepted Solution. If I helped you out, hit that Kudos button Smiley Happy
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RetiredModerator Brock_E
RetiredModerator

Re: I moved to another provider about midway through the month, can I just pay for what I used?

Thanks for reaching out, @Joannae. I'm sorry to hear that we've lost you Smiley Sad

It's difficult for me to provide an accurate breakdown of your billing without looking at your account. If you can send through your full name, DOB and phone number via PM, I'll take a look at your account and provide further insight. 

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