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COVID-19 impact to Yes Crowd & Contact Centres info here
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New Contributor
New Contributor

I left for overseas and need to cancel my Optus Mobile plan

I solves the problem.
Thank you.

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Trusted Contributor
Trusted Contributor

Re: unsubscribe

YOU need to directly contact Optus via phone or their messaging service.
Posting to this public forum will not work in this instance.
Those plans are month to month so thats not an issue.
Unless YOU contact Optus and advise you no longer want it, the service will continue even if you dont have the sim in a device.

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Honoured Contributor
Honoured Contributor

Re: unsubscribe

My number is **private info**

Is this some automatic code? If so it needs to be tweaked as its not hard to figure out the first two digits.

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Trusted Contributor
Trusted Contributor

Re: unsubscribe

I think its to aid the people who dont read the warnings to not post that info.

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Valued Contributor
Valued Contributor

Re: unsubscribe


@Paddylee wrote:
I think its to aid the people who dont read the warnings to not post that info.

It's their broken auto censor. It had one job and it failed miserably 🤣 .

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Honoured Contributor
Honoured Contributor

Re: unsubscribe

"I think its to aid the people who dont read the warnings to not post that info."

A good idea but the execution needs a little tweaking.
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Online Community Manager
Online Community Manager

Re: unsubscribe

Yeah, not that effective is it Peter.


We're trying to find someone to give us a regex code that works after trying plenty that haven't, or work it out ourselves.


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I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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Valued Contributor
Valued Contributor

Re: unsubscribe


@Ray_YC wrote:

We're trying to find someone to give us a regex code that works after trying plenty that haven't, or work it out ourselves.


There is new invention called Google which may be of help.

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Online Community Manager
Online Community Manager

Re: unsubscribe

Thanks, we've already seen those and used them without success.


_____________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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Valued Contributor
Valued Contributor

Re: unsubscribe


@Ray_YC wrote:

Thanks, we've already seen those and used them without success.


I just tested "testing (02) 9123 6535 bla " using the precise rules with  https://regex101.com/ and it works fine when you get rid of the start of line tag ^ and end of line tag $ . 

Based On what I've seen in yescrowd is looks like the problem in general isn't with the regex itself but the fact that you are only replacing the first token found. This example marks the entire number as a single token so should  be easy to apply.

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