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JocelynM_7
New Contributor
New Contributor

I have had no service on my mobile phone since 3am yesterday morning.

I have had no mobile service since 3am yesterday morning. My mobile phone is my only means of receiving and sending calls. When is this going to be fixed ????
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Ness_YC
Moderator
Moderator

Re: I have had no service on my mobile phone since 3am yesterday morning.

Hi @JocelynM_7, we are aware of an issue impacting 4G based calls on some Optus mobile services (ref 23367369). We're working to restore services as soon as possible. 

 

In the meantime, we recommend switching to the 3G network or enabling WiFi Calling on your device if possible. Data services are not affected so you can continue to make calls through apps such as Facetime or Whatsapp. 

 

Customers can also view updates on our Network Status page here: https://www.optus.com.au/about/network/service-status. We apologise for any inconvenience caused during this time.

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