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StanleyTas
New Contributor
New Contributor

I have canceled my plan why I need to pay full money?

I have canceled my plan on 20 April 2020, but why I need to pay full money on this month?
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petergdownload
Honoured Contributor
Honoured Contributor

Re: I have canceled my plan why I need to pay full money?

It may have been too late for billing. You may have exit fees? You'll need to contact Optus directly and ask about billing issues.

1. Call 133 937
2. DON'T press 1 to be sent the link to chat with the Messaging team when prompted at the start
3. Stay on the line then you will be asked to press various options
StanleyTas
New Contributor
New Contributor

Re: I have canceled my plan why I need to pay full money?

I can’t do it because I am not in Australia now.
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petergdownload
Honoured Contributor
Honoured Contributor

Re: I have canceled my plan why I need to pay full money?

You can priority call Optus from overseas, 24/7 on +61 2 8082 5678.

Still potentially a long wait. There's not late fees being applied at the moment so perhaps wait and see what the next bill says?

You can also write and it will be reviewed for you

Customer Relations Group, PO Box 306 Salisbury South 5106.
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StanleyTas
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New Contributor

Re: I have canceled my plan why I need to pay full money?

Why cant using live chat?
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petergdownload
Honoured Contributor
Honoured Contributor

Re: I have canceled my plan why I need to pay full money?

Optus don't do live chat online anymore. At the moment Optus is hugely shut down as most of its overseas support staff have been sent home because of the virus. Getting through is quite difficult and also billing issues are not top of the list for Optus at the moment. If you use the overseas line then it might get your issue bumped in importance.

You can try Facebook or Twitter too apparently.
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