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New Contributor AnnBmore
New Contributor

I have an unresolved complaint

So if customer service send me this text on 2/7/19


 In line with our complaint handling policy we’ll contact you with the aim to resolve your complaint within 10 working days. No Reply SMS 


As it is now 19/7 can  I assume that as I haven’t heard from you and problem (0nging since early May) is still unresolved that yet again what you say and do are very different?

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Regular Contributor
Regular Contributor

Re: Customer service

What problem are you having thats on resolved?  The complaints staff may just be back logged, have you followed up the complaint to see the Status? Maybe have a chat with the Live Chat staff at

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