So if customer service send me this text on 2/7/19
In line with our complaint handling policy we’ll contact you with the aim to resolve your complaint within 10 working days. No Reply SMS optus.com.au/contactus
As it is now 19/7 can I assume that as I haven’t heard from you and problem (0nging since early May) is still unresolved that yet again what you say and do are very different?
What problem are you having thats on resolved? The complaints staff may just be back logged, have you followed up the complaint to see the Status? Maybe have a chat with the Live Chat staff at http://yesopt.us/chat2us