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Marnz73
New Contributor
New Contributor

I got charged for my prepaid twice in one day.

I randomly check my bank statements and noticed in August 2020 I got charged once $30 for my prepaid mobile and then another $40 charge on the same day. Not sure why and how do I go about getting my money back? 

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z_hook
Moderator
Moderator

Re: I got charged for my prepaid twice in one day.

Hi @Marnz73,
Thank you for raising this issue.


Please note that we’re unable to look into account details on Yes Crowd.


If you’re still needing a hand, we recommend messaging us via the My Optus App. The team is available 24/7 and are ready to assist customers as quickly as possible.


If for some reason you’re unable to, if you have a social media account, please then send a PM to Optus on Facebook or a DM on Twitter with the details for further assistance mentioning you’re unable to use the My Optus app.

----------------------------------------------------------------------------------------------------------------- I’m part of the Yes Crowd team, employed by Optus to help run our online community.

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