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I got charged for my prepaid twice in one day.

I randomly check my bank statements and noticed in August 2020 I got charged once $30 for my prepaid mobile and then another $40 charge on the same day. Not sure why and how do I go about getting my money back? 

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Re: I got charged for my prepaid twice in one day.

Hi @Marnz73,
Thank you for raising this issue.

Please note that we’re unable to look into account details on Yes Crowd.

If you’re still needing a hand, we recommend messaging us via the My Optus App. The team is available 24/7 and are ready to assist customers as quickly as possible.

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