Solved! Solved: Go to Solution.
Hi @ COTTONCANDY - Sorry for the confusion.
Please only refer to My account or My Optus App to check your balance or payments.
If you want us to check this account number then please contact messaging us via the My Optus App. The team is available 24/7 and are ready to assist customers as quickly as possible.
If for some reason you’re unable to, if you have a social media account, please then Optus on Facebook or on Twitter with the details for further assistance mentioning you’re unable to use the My Optus app.
Did we answer your question? Please mark it as a Accepted Solution and if you see something that was helpful to you or the rest of the community, giving a Kudos is only a click away.