Hi my name is **** my number ***I got email from you guys saying I requested to go to another provider. I have not given any permission for this to happen and want to stay with optus.
edit* personal details removed.
Are you sure that email is actually from Optus and not a scam? Did they mention your name in the email that was sent, or was it generic in nature?
If you think its a legit email, best thing to do is call up Optus and ask them for details.