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S-Works
New Contributor
New Contributor

I can't sccess the internet from my mobile

both my wife and I have the same problem. Both on the same Optus account.  Both recently came back from New Zealand. I have done all the resets on my phone that Optus suggests, but they are still not working.  We had both purchased Roaming Passes.

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Dan_C
Retired Employee
Retired Employee

Re: I can't sccess the internet from my mobile

Just to be sure, you've tried a Network reset?


Network reset for iPhone/iOs


1) Launch the Settings app

2) Tap General

3) Tap Reset

4) Tap Reset Network Settings


Android instructions are similar but can vary between manufacturers. You'll just need to Google the name of your phone along with "Network Reset" 

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