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New Contributor JessiR1989
New Contributor

I can't get any tracking updates

I have an order and I have had so many problems with Optus and no one will call me back and I get told something completly different by everyone. I returned my device unused and unopen and they advised me I had been approved and changed plans. I got an email saying my mobile device was on its way but I can't get any tracking updates etc. how can I check if my phone is out of stock or back order etc please someone help! 

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Online Community Manager
Online Community Manager

Re: Tracking

Hey there JessiR1989,

Thank you for raising this issue.
We’re unable to look into customer orders on Yes Crowd.

If you have a social media account, please send a PM to Optus on Facebook or a DM on Twitter with the details.
If not, please Chat with us or Message Us from your My Optus App under the Help menu. 

I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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