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New Contributor Dylan2
New Contributor

I bought credit and it’s not working

I activated a new sim about a day ago and purchased the $10 Optus prepaid epic data. BUT! Every time I try to call someone it says that I have no credit when I’m meant to have 100 minutes of calling credit and my data isn’t working either even though I’m meant to have 5GB. You can’t activate a sim without purchasing a plan so why the hell don’t i have credit or data!!!! 

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Moderator Aman_B
Moderator

Re: I bought credit and it’s not working

 Hi @ Dylan2 - Thanks for reaching out to us. Are you able to PM me your full name, Optus number & date of birth so we can take a look into this?  Please PM us the details Here


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