I bought credit and it’s not working


I activated a new sim about a day ago and purchased the $10 Optus prepaid epic data. BUT! Every time I try to call someone it says that I have no credit when I’m meant to have 100 minutes of calling credit and my data isn’t working either even though I’m meant to have 5GB. You can’t activate a sim without purchasing a plan so why the hell don’t i have credit or data!!!! 


Re: I bought credit and it’s not working


 Hi @ Dylan2 - Thanks for reaching out to us. Are you able to PM me your full name, Optus number & date of birth so we can take a look into this?  Please PM us the details Here

I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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