We opened accounts during our trip to Australia. Our billing period is Feb 24 to Mar 23. We paid for that period and left Australia on Mar 20. When I returned to Canada I was able to cancel my account but due to the changing call centre priorities, I was not able to cancel my wife's account. It was only a matter of minutes contacting Optus between my canceling my account and not being able to cancel my wife's account.
Anyway, we have received our phone bills and have a lot of outstanding charges that are not ours but I cannot contact Optus to question the charges nor can I close out my wife's Optus account.
How can I get this sorted before the next billing period?
The account holder will need to please leave Optus a message for further assistance and someone will get back to them as soon as possible.