I too have had this issue. My B818 "mysteriously" started dropping out - typically 2-3 times per day as described. Notwithstanding the various Optus moderators who have weighed in with comments, getting hold of someone at Optus who is able to help with this seems impossible. My last attempt I got a very helpful local support person who concluded that my location was now no longer available for LTE Home Broadband and that cell coverage (near non-existent) in my central Inner-West suburb was poorly serviced by Optus. I only have Optus 4G as a political statement against the NBN (who, remarkably, still haven't installed in our building). Looks like the telcos are the same as ever... useless. I would love to bring this to the attention of the support teams at Optus but my attempts to message via the my Optus app resulted in an hour of sporadic response with the result being that, "they don't manage support for Home Broadband and to call a 13-number". Can't wait for one of the emerging telcos to offer 5G - come on guys!
Yes, everything you describe is familiar. Here's what I've found:
Best for now,
I quote from the previous contibutor "Optus eventually gave me a new modem without the 10.0.5.2 firmware. It asks for me to upgrade almost daily (no way to turn off the upgrade nag), but it doesn't drop out."
Well - doesn't that tell all - beyond any doubts - that the last firmware update is seriously flawed, and yet after all this time, still nothing from Optus to help us!
Which is just a reminder that we are not customers they value, just money bringers! Unfortunately, this attitude is common in this industry. A friend once said "put Telstra, Optus and the NBN into a hessian sack and kick it, you will always kick the right one..."
@RandyJ, we don't throttle Wireless Broadband services. If you tested another SIM in the device and got better speeds, it could be that the current SIM may be faulty. I'd recommend heading to your closest Optus store with 100pts of ID and requesting a SIM replacement as this may resolve your speed degradation issues.
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Looks very dodgy to me, I wouldn't trust any download from such a source, let alone pay for it! While it shows the 10.0.5.2 WEBUI as a download, and also the matching version firmware, one does not know what is in it. Spyware? Potentially open your modem to some perhaps fraudulent individuals? And even it it was a 'clean' firmware, for which provider would it be? Voda, Optus, or non-branded?
In my view best to stay well clear of it, better to put up with the devil we know!
Hi tekjim -
That easy-firmware.com site you mentioned, has a facebook page with a contact phone number that has a +964 country code. That's Iraq. Odd, they also label themselves a "Local business".