cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a Question
AnnabellaW
New Contributor
New Contributor

Re: Unlock Your Prepaid Mobile Phone or Device

And yes I agree, it would be far easier to search through these threads for helpful information, if not for 'contributors' who have no actual knowledge or experience regarding the topic & clearly too much time on their hands. Take it elsewhere please ranters.

0 Kudos
Reply
Ebo415
Occasional Contributor
Occasional Contributor

Re: Unlock Your Prepaid Mobile Phone or Device

I only go through Tech support for unlocking of mobiles & I done it in November but I have relocked it because I lost a mobile & Optus will lock it so it can't be used . 

0 Kudos
Reply
WASTINGTIME
Occasional Contributor
Occasional Contributor

Re: Unlock Your Prepaid Mobile Phone or Device

My Phone in question locked to Optus was Model ZTE  Fit Smart . Same problem for people with Oppo.

 

This looks like an incredible scam. I'm aware of 4G and 3G networks - Both Optus and Telstra show same bands

Optus charges $25 to unlock your phone and then just the Messaging and internet work. No phone IN or OUT.

I've seen a huge number of people complaining about this very thing as far back as 2016.

I hate being ripped off. Not only do I want my money back and I'll cancel every Optus phone and the Internet when that expires in June 2019. Optus will lose over $1,600 p.a.

I'm reporting this to the Telecomm Ombudsman and hopefully a legal firm will start a class action against optus.

Imagine 100,000 people at $25 = $2.5m ripped off

One person  who posted says spoke to ZTE direct and they said the ZTE Fit will not work on Telstra after being unlocked

0 Kudos
Reply
Ebo415
Occasional Contributor
Occasional Contributor

Re: Unlock Your Prepaid Mobile Phone or Device

I have 2 OPPO's & my F1s I unlocked for FREE through Technical Support on my Optus app coz you can't ring them anymore ( not happy about that ) . I done this in October or November 2018 . As for Telstra I asked & have only asked they want $85 to unlock their mobiles even after owning it for Six Months .  I relocked my F1s because I lost my new A73 OPPO after 2 Weeks & they couldn't have been more helpful . So I relocked my F1s to Optus & I still have my code to unlock it if I want . I unlocked a phone 11 years ago & went to Virgin & lost that phone & they could not lock it . So here I am back with Optus having call dropouts , Wi-Fi & my hot spot dropping out & telling people how to unlock their mobile for free not getting anything from Optus & will keep doing it for free & getting flack from other users . I DO NOT GET PAIED BY OPTUS IN ANYWAY 

0 Kudos
Reply
dela1234
New Contributor
New Contributor

Re: How to unlock Your Prepaid Mobile Phone or Device

Hi, I have an oppo phone and have gone through all the process of getting an unlock code, but now that I put my new sim card in to my device, it doesnt ask for an unlock code, and my phone continues to say it has no service.

Please help!! I need this fixed asap.
0 Kudos
Reply
Ray_YC
Online Community Manager
Online Community Manager

Re: How to unlock Your Prepaid Mobile Phone or Device

Hey there dela1234,


What is the model of your Oppo? You originally obtained it from Optus? Does it still work fine with your old SIM?

Who is the SIM with? Have you confirmed it's active with the carrier?

----------------------------------------------------------------------------------------------------------------- I am now no longer part of Yes Crowd or Optus. Thank you to all those who have contributed to the forum during my time, especially the regulars! Cheers!
0 Kudos
Reply
Stewartsgully
New Contributor
New Contributor

Re: How to unlock Your Prepaid Mobile Phone or Device

I have an old ZTE Chase, I got an unlock code from Optus for $25

but it is not working, the ALDI mobile icon shows on the screen

but can’t make or receive calls.

The IMEI is 869574020007377, the unlock code is 3044003333261237.

Also when I placed the ALDI sim in there was no way to put the unlock code in,

as I said ALDI just shows up on top of the phone, please help.

 

regards

Barbara Burney

0 Kudos
Reply
8671
New Contributor
New Contributor

Re: How to unlock Your Prepaid Mobile Phone or Device

hi i bought an optus prepaid phone while waiting for my other phone to arrive, it is an Oppo A72,

now i have sent this phone to a friend in the Philippines, and she cant use the phone side as it asked for a pin number, i have tried to unlock it but it says it is unlocked, how do i get the pin code to get this working

0 Kudos
Reply
Tuong_YC
Moderator
Moderator

Re: How to unlock Your Prepaid Mobile Phone or Device

Hey @8671, we would recommend having a look at our Unlock  Your Mobile  resource which will provide you with some more information on how to do so. Just so you're aware as well, there is a $25 fee for unlocking the device.


Once you've completed the process for unlocking your device, it can take up to 7 business days to receive the unlock code. If you still haven't heard back from us with an unlock code after 7 business days, reach out to us here and we'll be happy to follow up for you.

----------------------------------------------------------------------------------------------------------------- I’m part of the Yes Crowd team, employed by Optus to help run our online community.

Did we answer your question? Please mark it as a Accepted Solution and if you see something that was helpful to you or the rest of the community, giving a Kudos is only a click away.

0 Kudos
Reply
8671
New Contributor
New Contributor

Re: How to unlock Your Prepaid Mobile Phone or Device

hi i have been on there and it tells me it is unlocked, as it was never used as a prepaid, i used it on my network while i was waiting for my new phone, my friend in the Philippines can use it for internet but asked for a code to use to make calls

0 Kudos
Reply