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RetiredModerator Gen_R
RetiredModerator

Re: Unlock Your Prepaid Mobile Phone or Device

Hey @Rock1 - we're going to have to request it from the manufacturer. Can you please PM me the IMEI, your mobile number, full name and DOB? 

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New Contributor fahmida
New Contributor

Re: Unlock Your Prepaid Mobile Phone or Device

Hi, I am using optus $ 60 sim only prepaid last eight months. Few days before I bought OPPO F1 through optus. But when I am using any other operator sim it says network lock. I want to unlock my phone. Please help me.

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JustinB
Blog Author

Re: Unlock Your Prepaid Mobile Phone or Device

Hi fahmida,

 

To unlock your phone, please visit www.optus.com.au/unlock and complete the steps.

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Contributor Kenny42
Contributor

Re: Unlock Your Prepaid Mobile Phone or Device

Is Lora M from Livechat correct.

 

I have go back to the store where I bought my mobile from to get unlocking code?

 

As I bought my mobile from Target and I know they are not a mobile phone provider.

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Contributor Kenny42
Contributor

Re: Unlock Your Prepaid Mobile Phone or Device

In dealing with Optus Livechat unlocking my Prepaid Mobile is not easy, especially as after a hour and two Livechat Lora M and Pat I still got no where.

 

1) Lora M claim I have to go to Target to get unlocked code.

 

2) After a while Pat gave me a link to make a complaint, but the link said I can do a Livechat to make a complaint but Pat wouldn't accept my complaint.

 

YES Optus to putting your customers offside with very poor customer service from Livechat who gives out false information and claim it is not false, staff who don't want to take complaints etc

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RetiredModerator Serena
RetiredModerator

Re: Unlock Your Prepaid Mobile Phone or Device

Hi @Kenny42,

 

Sad to hear about your experience with Webchat. 

 

If you jump on the link provided by Justin above, it will show the steps on how to unlock the phone.

 

There can be times where we might need to get the Manufacturer to send us a code which can take a couple of business days.

 

Please also be mindful of doing multiple posts about the same thing can be considered spam and affect your posting ability.

 

Further details are found here​​​​​​​


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Contributor Kenny42
Contributor

Re: Unlock Your Prepaid Mobile Phone or Device

I have try the link and even those the mobile came in a sealed Optus box, has a Optus sim and has a Optus welcome and see ya splash screens.

 

The link and Live chat staff claim it is not a Optus mobile.

 

Which has happened to many customers.

 

And trying and I do mean trying to get help through different forums is spam?

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Contributor Kenny42
Contributor

Re: Unlock Your Prepaid Mobile Phone or Device

So I guess if you bought a Optus locked mobile from say Target, you can't unlock it?

 

OK rubbish bin for the mobile.

 

PS Staff especially Livechat giving different information for the same issue is allowed and OK?

RetiredModerator Serena
RetiredModerator

Re: Unlock Your Prepaid Mobile Phone or Device

Yes, yes it is. Please read the T&C's here.

 

Can you give us more info on what happens when you follow the steps on unlocking the phone?


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Contributor Kenny42
Contributor

Re: Unlock Your Prepaid Mobile Phone or Device

And can you give me more information on where do you mean? Online, Livechat etc

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