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New Contributor DeeDee
New Contributor

How to switch off PSMS

Hi!

I recently received a bigger than usual bill due to somehow subscribing to a premium SMS service. That is now fixed.

However, when I try to prevent this happening again, I can't actually follow the help page's steps on turning down the slider to zero as there is no slider on my OptusZoo page. The Subrcriptions and Transcations are there and it shows my $200 limit but I can't change it to zero.

Any help much appreciated!

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5 Replies
New Contributor DeeDee
New Contributor

Re: How to switch off PSMS

PS
This is the link to the help I mentioned above:
Optus "help"

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Super Contributor
Super Contributor

Re: How to switch off PSMS

Hi @DeeDee!

 

If you're having trouble blocking premium sms/contents using My Account.

You can call Optus at 133937 so that they can assist you further.

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Click Kudos if you find it helpful, and please mark it as an anwer if your problem has been resolved! 😉
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RetiredModerator Miles_R
RetiredModerator

Re: How to switch off PSMS

My apologies that this hasn't worked for you, @DeeDee. We can have a look into this on our end if you'd like. Could you please PM us with your service number, full name and DOB so that I can have a go for you?

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New Contributor LGrr
New Contributor

Re: How to switch off PSMS

Lots of complaints here about people hit by scamming PSMS. A really bad look for optus in (a) not warning  people about this (b) not turning premium OFF as default (c) not making it easy for people to limit PSMS themselves. 

Lift your game optus ! 

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Moderator Ev_
Moderator

Re: How to switch off PSMS

We've been looking into this and are working on it. For the time being, Premium Services can be blocked via My Account to prevent future charges. For more info on how to do this, check out this link. We can also help you dispute these charges if you speak to us here.

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