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New Contributor NicholasC
New Contributor

How to get credit money back ?

I recently closed broadband and home phone account. 

I have a credit balance. How to get money back ?

Nicholas *hidden*

Account No:  *hidden*

I am the account holder

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Esteemed Contributor
Esteemed Contributor

Re: How to get credit money back ?

Have a word with billing and accounts on the live chat below.

https://www.optus.com.au/notices/service-chat 

 

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Online Community Manager
Online Community Manager

Re: How to get credit money back ?

Hi Nicholas,


As Yeldarb advises, simply contact Optus to request a refund (this will be applied to your original payment method within 5 – 10 business days)


You may also be able to do via self serve:


Log in to My Account and navigate to the Billing and Payments section to request a refund or transfer of credit.


Important: We are currently upgrading our billing system. If your account number starts with a 62, requesting a refund is currently unavailable via My Account. Contact us instead.


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