I recently closed broadband and home phone account.
I have a credit balance. How to get money back ?
Account No: *hidden*
I am the account holder
Solved! Solved: Go to Solution.
As Yeldarb advises, simply contact Optus to request a refund (this will be applied to your original payment method within 5 – 10 business days)
You may also be able to do via self serve:
Log in to My Account and navigate to the Billing and Payments section to request a refund or transfer of credit.
Important: We are currently upgrading our billing system. If your account number starts with a 62, requesting a refund is currently unavailable via My Account. Contact us instead.