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New Contributor
New Contributor

How to find your contract details

Trying to find the details of the plan/service I am on.  When I go to the account settings and select "Your Contracts" nothing appears. 

Any ideas on how to find that info?

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Honoured Contributor
Honoured Contributor

Re: How to find your contract details

Contact LIVECHAT online (24/7).

 

They'll give you your contract ID.

 

Google the CIP for that number and get the broad brushstrokes of your deal.

 

Regards

 

Peter Gillespie

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Moderator
Moderator

Re: How to find your contract details

Hey guys, 

You can find your contract end date in My Account and the My Optus app.

 

Using the My Optus app

  1.  Open the My Optus app
  2. From the top left of your display, tap the hamburger menu (the menu icon with 3 horizontal lines) 
  3. Select More > Profile
  4. Display of Critical information link and Contract Details

 

Important: To view your contact end date, you'll need to be logged into your My Account in the app. 

 

Using My Account

  1. Login to My Account
  2. From the drop down, select the relevant account number 
  3. From your account/service summary screen, select the service number
  4. Click View Details
  5. Click the Overview tab
  6. From this screen, you'll see your contract end date and plan's critical information summary 

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