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Online Community Manager
Online Community Manager

How to activate Caller ID on your Optus mobile service

Are all your incoming calls coming up as Private/Hidden/Unknown and you'd rather they didn't?

Simply log into My Account to activate Caller ID:

  1. From your Dashboard, select your mobile number
  2. Select the Manage tab
  3. Select Voice Call Settings
  4. Your Voice call settings are displayed. Select Show Caller ID 
  5. Select ON and Save your changes
     

    Caller ID.jpg

Are you having trouble with My Account?

Please see Getting Started with Optus My Account
and/or
I can't log in to Optus My Account

Find out more about Caller ID and Call Number Display.


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I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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Respected Contributor
Respected Contributor

Re: How to activate Caller ID on your Optus mobile service

Shouldn't this also work with landline?

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Online Community Manager
Online Community Manager

Re: How to activate Caller ID on your Optus mobile service

Mobile only at the moment, info is here for landlines: How to add or remove Caller ID on fixed phones


_____________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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Respected Contributor
Respected Contributor

Re: How to activate Caller ID on your Optus mobile service


@Ray_YC wrote:

Mobile only at the moment


So, maybe not have to option to change it for land lines if it doesn't actually work. It just wastes time and causes unnecessary frustration.

Image2.png

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Online Community Manager
Online Community Manager

Re: How to activate Caller ID on your Optus mobile service

Oh that's your own service?  If it's there then it should work. I don't own a landline and haven't been notified of the change if that's the case. Thank you!


_____________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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Respected Contributor
Respected Contributor

Re: How to activate Caller ID on your Optus mobile service


@Ray_YC wrote:

Oh that's your own service? 


Yes. Although I'm not having problems with caller ID (I actually do have a problem but its with my VoIP ATA and not Optus supplied modem), I pointed someone on the forum there recently and it did not  work for them. I'm fairly sure it was CID and not CND.

Is CND supposed to be configurable on that page for mobiles and land lines, or just mobiles, like CID?

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