In June last year I paid the last installment on my contract while I was living overseas. Since then I haven't topped up pre-paid credit or used it at all. I'm looking at returning to Australia in 2 months and am wondering if I'll still have access to my old mobile number? I put the sim back in my phone and tried calling it but it cut straight to a message saying something about calls to the number have been temporarily suspended. Any ideas? I'd call, but it's expensive and I hate getting up at all hours of the night to ring
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A Pre-Paid service number will expire 6 months from the expiry date of the last recharge.
If you'd like us to check the current status, send through your details.
Could someone help me please?
I also need to top up my pre-paid so as not to lose my number while I am overseas.
I can not find the option for a long range pre-paid top up on your recharge page though.
Hey Phoebe, it depends what rate plan you're on. To get the longest expiry you'll first need to change your plan over to our Long Expiry Cap and you can do this once logging into your My Account: http://www.optus.com.au/myaccount Once you've switched over you can recharge with a minimum $30 to get 186 days validity. Drop us a line if you need a hand!
Has optus cut the limit of expiry from 6 months to one week?
My service for $2 which i have recharged twice in the past fortnight. I dont use it often as im on extended leave overseas but i dont want to loose the number.
Previously when i recharged it would give me 6 months after the credit had expired. This seems no longer the case see below
PlanTwo Dollar Days 3G Ready
You can change your Prepaid plan by texting the number 4 to 9999 and follow the prompts.
Your Prepaid account balance as of 02 Nov 2016 12:29 AM is $8.00
Your service will expire if not recharged before 09 Nov 2016
MyCredit$8.0009 Nov 2016
Can someone please help this is very frustrating now that i dont get 6 months anymore??
That does sound odd! It will depend on what prepaid plan you're using as to how long the credit will last. For example the old $2 a day 4G ready prepaid plan, if only $10 is applied the credit will expire after 10 days that being said the service shouldn't expire at this point in time. If you can send through the full name, number and date of birth on the account I'm happy to take a closer look into this for you, or you can chat with our service team over the phone on 1300555002 - Phil
Thought I'd chime in. Considering you still have credit on there your service will remain active for a further 6 months after expiry of the credit.
After having a look at the CIS (Critical Information Summary) it says the following.
"Daily plan inclusions expire at the time when you select another rate plan or at 11:59:59pm AEST/AEDST each day, whichever is earlier. Timing is based on AEST (the time in Sydney, NSW) regardless of your location. Please adjust your usage to allow for time differences. To keep your service active you need to recharge 6 months from your credit expiry, otherwise you may require a new SIM card to use the service and you may not be able to continue using your mobile number."
You can locate the CIS at this link.
Hope this helps. Hit me up if you have anymore questions.
I'm on the long-expiry cap which expires on 17-11-2017. When I go to recharge online the recharge options are $5, $10,$20...etc. If I select $5, I have to select '$5 mytalk add on' or '$5 mydata add on'.
If I chose $5 mytalk add on and recharge, will this have any effect on my SIM expiry date? If so, how long will it extend the SIM expiry by?
I have nearly $15 balance on the account. So, don't really want to lose the balance by not recharging before 17-11-17.
It sounds like you’re being presented with recharge add on options. A $5.00 Mydata add on will expire within 14 Days or on your next MyData Add On purchase of any value, whichever is earlier. A $5.00 My Talk add on will expire within 28 Days or on your next MyTalk Add On purchase, whichever is earlier. All my credit rolls over if you recharge before your credit expiry date. You'd need to top up with your my credit with either a $10, $20, $30,$40.$50 or $60 voucher. I've linked the CIS for the Prepaid Long Expiry plan here.