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New Contributor
New Contributor

How do I unlock my phone?

Hi , I was just wondering how I go about unlocking my phone just so I can use a New Zealand SIM for 3 weeks while I'm on holiday

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Online Community Manager
Online Community Manager

Re: Unlocking

Hey there Mr_Biddle.


Did you get your phone on a Postpaid/billed plan with Optus or purchased it as a Prepaid phone?


Head over to our online help and support page: How to unlock your Mobile device from the Optus network if you do need to proceed with submitting an unlock request.


Safe travels!


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