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Livdiane11
New Contributor
New Contributor

How do I unlock my SIM? Need a PUK code.

I’ve accidentally locked my SIM and don’t have the PUC/ PUK number. How do I unlock my SIM again??? Please help!

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Yeldarb
Esteemed Contributor
Esteemed Contributor

Re: SIM

I did see the PUK number in the Optus account portal and I assume it would also be available via the Optus app.

 

https://www.optus.com.au/shop/support/answer/how-to-get-your-puk-code?requestType=NormalRequest&id=1...

 

puk-recovery.jpg

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Ray_YC
Online Community Manager
Online Community Manager

Re: SIM

Yep My Account or if unable to Chat is the way to go.

It's not in the App because chances are if you can't access your phone being PUK blocked you can't get into the App as well.

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Yeldarb
Esteemed Contributor
Esteemed Contributor

Re: SIM

Early Sunday morning so you will have to forgive my obvious mistake even though I do think the Optus app works on a non Optus device with the sign in.. Smiley Happy

1964
New Contributor
New Contributor

Re: How do I unlock my SIM? Need a PUK code.

l need my puk code
my mobile phone *hidden*

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1964
New Contributor
New Contributor

Re: How do I unlock my SIM? Need a PUK code.

l need my puk code
*hidden*

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1964
New Contributor
New Contributor

Re: How do I unlock my SIM? Need a PUK code.

l need my puk code
my mobile phone *hidden*

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Ashton3525
New Contributor
New Contributor

Re: SIM

PUK
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Serena_YC
Moderator
Moderator

Re: SIM

Hi @Ashton3525

Just so we are on the same page, are you looking to retrieve the PUK code for your service? If so, the PUK code can be obtained by logging into My Account and following the steps listed on our How to get your PUK code page

If you run into any issues retrieving the PUK code, I would recommend messaging us via the My Optus app for our Messaging teams to securely confirm your details and provide further assistance from there. 

----------------------------------------------------------------------------------------------------------------- I’m part of the Yes Crowd team, employed by Optus to help run our online community.

Did we answer your question? Please mark it as a Accepted Solution and if you see something that was helpful to you or the rest of the community, giving a Kudos is only a click away.