How do I request a cancellation?

[Bksimpson]

I want to cancel my plan and pay out the handset. How do I do this? And can I do this online??

[petergdownload · Accepted solution]

Are you in a lease agreement or buy your own phone? If you want to cancel a plan just contact Optus direct (LiveChat, Facebook, Optus mobile App etc.) and ask for a payout figure. This will include any outstanding phone amounts as well as any penalty fee etc.

Peter Gillespie

[MacThai02]

Please check and let me know if I cancel now. my no. is *hidden*

[petergdownload]

No one can check and all you've done is post your phone number in a public forum for every one to see. Suggest you edit your post (arrow at top right) and contact Optus directly (as the solution to this post tells you to do.)