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COVID-19 impact to Yes Crowd & Contact Centres info here
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New Contributor
New Contributor

How do I request a cancellation?

I want to cancel my plan and pay out the handset. How do I do this? And can I do this online??

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Honoured Contributor
Honoured Contributor

Re: Cancelation

Are you in a lease agreement or buy your own phone? If you want to cancel a plan just contact Optus direct (LiveChat, Facebook, Optus mobile App etc.) and ask for a payout figure. This will include any outstanding phone amounts as well as any penalty fee etc.

Peter Gillespie
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New Contributor
New Contributor

Re: How do I request a cancellation?

Please check and let me know if I cancel now. my no. is *hidden*

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Honoured Contributor
Honoured Contributor

Re: How do I request a cancellation?

No one can check and all you've done is post your phone number in a public forum for every one to see. Suggest you edit your post (arrow at top right) and contact Optus directly (as the solution to this post tells you to do.)
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