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Yes Crowd will close and be redirected to Help & Support on the 1st November 2021. Thank you to every member who has made this community such a helpful and supportive place for customers and staff to interact to help serve along with improve our products and services. You will be missed.

TechnicaOne
New Contributor
New Contributor

How do I replace my sim and activate with same number without having to go to Optus store?

I will be picking up a new replacement nano SIM after 6pm from a supermarket today, to activate a new phone. We have an existing Optus Prepaid micro SIM.

Can I activate after 6pm and keep existing prepaid plan and mobile number. 

If so how?

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4 Replies
Mike-N
RetiredModerator
RetiredModerator

Re: How do I replace my sim and activate with same number without having to go to Optus store?

Hey @TechnicaOne. How did you go activating your replacement SIM? You can activate on our Website 24/7 here. When you choose to replace your SIM you keep your existing prepaid plan and mobile number. 


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TechnicaOne
New Contributor
New Contributor

Re: How do I replace my sim and activate with same number without having to go to Optus store?

What a mission!

Prior to arranging to activate and replace the SIM, we contacted the closest supermarket to confirm that they had a replacement nano SIM in stock because we could only do this after normal business hours.

We we arrived at that Supermarket we only found the data tablet\broad band versions in stock. Running around we eventually found the phone version but noticed that the few that they had where all opened, but we had no choice but the purchase an opened packet, we became stressed because it's impossible to speak to Optus now over the phone, previously we could call you and get the activation\transer done with absolutely no stress.

The online activation was NOT without stress, starts off great but then sent us in circles when we had to then complete via our account (which we had never used in the past)

We eventually succeeded, but do wish that Optus still had a person that we could call and activate\transfer in a single phone call, that was premium service.

 

Note: Tht after activation my daughter (currently travelling) (her phone number was originally activated under my account) sent me screen shots where Optus sent numerous duplicate text messages about my activation of my phone number to her phone. The messages stopped early this morning.

 

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DavidMoffat
New Contributor
New Contributor

Re: Change of phone

I have just bought a new phone from Optus and wish to change from my old Optus phone, keeping the same number

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Kyri_YC
Moderator
Moderator

Re: Change of phone

Hey there @Davidoffat. If you are wanting to use the same number from your old device in your new one, you will just simply need to move across your SIM card and insert it into the new phone. If you run into the troubles of needing a different sized SIM because your old one may be too small or too big, visit one of our Optus retail stores and our team members will be able to help in having this replaced for you. 

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