cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a Question
COVID-19 impact to Yes Crowd & Contact Centres info here
New Contributor
New Contributor

How do I reduce my monthly mobile plan?

Is there any alternative to reducing my mobile plan while still having 1 year to serve on a two year contract or would I  have to pay it out? Does optus consider loyalty with this type of request?

0 Kudos
Reply
2 Replies
Highlighted
Esteemed Contributor
Esteemed Contributor

Re: mobile phone

I can't think of any way of doing this unless you can find someone to take on your contract.

https://www.optus.com.au/for-you/support/answer?id=1373 

0 Kudos
Reply
Highlighted
Blog Author

Re: mobile phone

Other than paying out the cost of the handset, there's really no other way to go about it.


Cancellation fees were removed from our plans a while back. You can cancel your plan at anytime, but you will need to payout the amount owing on the handset. We do allow customers to split the device payout over their next 3 bills (after cancelling, recontracting or changing your rate plan). 

------------------------------------------------------------------------------------------------------------------
If you've found my answer helpful, please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
0 Kudos
Reply