Spot on, @Vin_YC
Unfortunately an inconvenient global pandemic slowed down a lot of projects and initiatives however I actually just heard an update on this one on Tuesday that it has progressed to needing final sign off so hopefully something is launched in the not too distant future 😊
long time customer, first time complainer here.
I like you, I really do... BUT... your lack of action in regards to the recycling of E-waste, especially your OWN products is incredibly disappointing & cause for major concern.
The issue of electronic waste has been evident for years & years, long before the China Virus emerged & long before the rollout of the NBN, which has created tonnes more E-waste with the replacing of outdated modems.
This issue was first raised on here back in 2019, it is now 2021.
Lift your game Optus. It's not enough to agree that companies need to step up. Show some leadership & care for our environment!
This is not personal or directed at the Optus moderators on here but PLEASE inform Optus management that its customers seem to care more about recycling than they do.
I too will be following this up via various channels, this has to change & quickly.
Hi @AussieTintin, I completely understand where you're coming from. Businesses do need to be more environmentally conscious as we move into the future. Optus has taken a few steps towards this which you can check out on Our Environment page.
I have tagged your post for feedback to the relevant teams for consideration. We've also raised this internally for review.
What I'd like to see is attention given to one of the root causes of the modems becoming obsolete in the first place, namely the guaranteed ability to use an RSP supplied modem with any other RSP.
With the NBN for example, churning between RSP is so much easier and faster, that is until you have to try and figure out if the modem your current RSP gave you will work with the next one you choose, so not only do you have more ewaste but you more then likely will have to fork out $$$ for yet another modem.