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jasminhanson
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How do I port my lost Optus sim number to new SIM card?

I lost my phone and need my old number attached to the sim in the lost phone (for banking and personal account details.) How can I port my old number to a new sim?

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Sarah_YC
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Re: How do I port my lost Optus sim number to new SIM card?

Hi @jasminhanson,

We're sorry to hear you've lost your device and SIM card.

We'd recommend following the steps on our Support page : Lost, stolen or found your mobile device?

If you've reported your stolen device and would just like to access your service, you'll need to replace and activate the SIM card.

I hope this helps, please feel free to let us know if you have further questions. 

----------------------------------------------------------------------------------------------------------------- I’m part of the Yes Crowd team, employed by Optus to help run our online community.

Did we answer your question? Please mark it as a Accepted Solution and if you see something that was helpful to you or the rest of the community, giving a Kudos is only a click away.

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