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New Contributor
New Contributor

How do I know when plan ends ?

 
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Moderator
Moderator

Re: How do I know when plan ends ?

Hey there, @Liss44


You plan end date is visible in the My Optus App under More > Plan > Plan Term or via My Account under My Services > Plan Details.


Please note that we’re unable to look into account details on Yes Crowd. So if you’re still needing a hand, we recommend messaging us via the My Optus App. The team is available 24/7 and are ready to assist customers as quickly as possible.


If for some reason you’re unable to, if you have a social media account, please then send a PM to Optus on Facebook or a DM on Twitter with the details for further assistance mentioning you’re unable to use the My Optus app.



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Respected Contributor
Respected Contributor

Re: How do I know when plan ends ?


@Casey_YC wrote:

You plan end date is visible in the My Optus App under More > Plan > Plan Term or via My Account under My Services > Plan Details.


Hopefully that will be accurate for @Liss44 because its certainly is not for me. My broadband plan tells me my contract expired in 2012 (an old plan), instead of 2021 when my current plan expires.