Hey there, @Liss44
Please note that we’re unable to look into account details on Yes Crowd. So if you’re still needing a hand, we recommend messaging us via the My Optus App. The team is available 24/7 and are ready to assist customers as quickly as possible.
If for some reason you’re unable to, if you have a social media account, please then send a PM to Optus on Facebook or a DM on Twitter with the details for further assistance mentioning you’re unable to use the My Optus app.
Hopefully that will be accurate for @Liss44 because its certainly is not for me. My broadband plan tells me my contract expired in 2012 (an old plan), instead of 2021 when my current plan expires.