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shammo99
Occasional Contributor
Occasional Contributor

How can optus customers stop getting sms's that don't even have details from where they are sent

 

Somehow online casinos got my number and this is the result:-

 

Join 7Bit Casino and get 100 Free Spins! Start Playing Now:

http://bit.ly/2kuyml optout STOP to 61488809998

 

15 different iterations in past few weeks-  it is getting downright painful and i'm gunnna have to get a new number

just to have some peace.

 

Optus caused this by allowing people to sms their paying customers from numbers that aren't even showing as "private" we should be able to protect ourselves.  I want messages from private numbers (friends who have given up on their own security)

but i can't see why optus allows this.

 

Which is incidentally an Optus old number. Optus should be able to track these people.

 

I tried going to the actual site using a private window in chrome and the casino wanted my number to "block it" i didn't give it as somebody is passing around legimate numbers. It should be against law.

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GTFO
Respected Contributor
Respected Contributor

Re: How can optus customers stop getting sms's that don't even have details from where they are sent

Past of the sms specification is that you can supply sender details. 

E. G anz bank send me messages from ANZ with no nunber.

Aus gov send from myGov etc.

 

Optus just pass these along as you are the recipient. 

Very hard to block - would end up blocking banks, ATO etc by doing so.

 

If this company is external to Aus then the do not call register is no use. 

Only thing you could do is following their opt out process (they already have your number). 

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shammo99
Occasional Contributor
Occasional Contributor

Re: How can optus customers stop getting sms's that don't even have details from where they are sent

the message shows, its a optus number that was disconnected and the opt out process doesnt work as ots an old optus number listed in the msg.

 

there has to be a way to trace these annoying sms's and hold these people accountable.

 

in future, dont respond with a response that is exactly the same as what i wrote  opt out doesnt work!!!!!!!

 

 

 

 

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shammo99
Occasional Contributor
Occasional Contributor

Re: How can optus customers stop getting sms's that don't even have details from where they are sent

omg.. did you even read my msg. opt out doesnt work.

 

phone number doesnt work. its an old optus number. optus should be able to trace old opt out numbers and hold these people accountable.

 

the specificarion helps these people. not customers.

 

 

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GTFO
Respected Contributor
Respected Contributor

Re: How can optus customers stop getting sms's that don't even have details from where they are sent

They can put whatever number or words up to the character limit they want as the sender number - there is nothing Optus can do in this case as its part of the SMS specification.

 

So as you SAID opt out does not work - so I am not sure how else it can be fixed without a change of number.

Number portability rules mean an Australian Mobile number can be moved carrier to carrier - they are not locked to any carrier.

 

ACMA has a SMS scam reporting process:

https://www.acma.gov.au/theACMA/spam-report-spam

shammo99
Occasional Contributor
Occasional Contributor

Re: How can optus customers stop getting sms's that don't even have details from where they are sent

im pretty concerned for everyone if Ive highlighted that

ads are being spammed to my phone with absolutely no other information besides a incorrect optout process i.e. phone was DISCONNECTED by optus.. (no one else)

 

 

 

.. so why cant optus see who it belongs  to as it might help investigate why to opt out it forces you to goto a website that installs viruses and god know to your phone.

 

 

optus CAN stop forwarding messages that have no correct headers or footers.. i have never recieved a message from any government department that didnt have details.

 

only through optus and these scammers..

 

which incidentally started just after i signed up with optus ....

 

i hate hearing optus staff say therer is no solution  .. there is always a solution besides goving up on a number ive had for 10 years. this spam started with optus!!!!

 

 

  ive heard of staff  selling new numbers to  these casino sites to make dollars on the side.... maybe an internal investigation of the same complaints .  

 

 

1) i didnt sign up to any casino. but i sure  have noticed an increase in spammed ads since joining  a year ago. went through my history and yep.. first one just after i signed up.

2) i had this number with telstra for years without issue

3) i get spammed sms without any ability to respond as the msg has no header and number they give is part of a text file. 

 

4) as this is a digital footprint... and the number in text is part of optus history... 

 

why cant optus track or stop ANY msg that is not authentic..

 

if msg.header is null then ignore

 

optus meets with government and suggest the change!

seems pretty logical.

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Shauna
RetiredModerator
RetiredModerator

Re: How can optus customers stop getting sms's that don't even have details from where they are sent

Hey @shammo99 - thanks for reaching out.

We can only control what is outbound on your service/the billing side of things. That being said, we can see if this is premium SMS or content services, in which we can block from our end.

Can you please PM me with your mobile number, full name and DOB? I'll take a look for you.


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