I am having trouble with My Account and I need to sort it out.How can I actaully speak to someone who can help me?
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So do I - did you have any luck? My husband passed away in January 2013. He had an account with Optus that had a direct payment through his credit card of $343.39 per month. I don't know what it is for and want answers. There is no account number associated with the payment Optus takes each month. I phone Optus and they tell me to give them the account number. I don't know what it is and have NO paperwork to say what it is for. Getting no-where.. HELP
Hi PennyTayler, I'm sorry to hear of your recent experience 😞 Shouldn't be too difficult to make sure we get this old account closed for you and any direct debits stopped.
We'll follow this up for you.