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New Contributor Lynnf28
New Contributor

How UNHAPPY are you with Indian & Phillipine technical support! No Fixes! Wasted Hours on phone!

I find the call centres in India and Phillipines polite and pleasant but I get transferred from one dept to another without anyone actually doing what they say they will and don't fix the problems.  Long term Optus customer getting ready to look elsewhere. I have had enough of wasting my time

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3 Replies
Esteemed Contributor
Esteemed Contributor

Re: How UNHAPPY are you with Indian & Phillipine technical support! No Fixes! Wasted Hours on ph

Yep I know how you feel and I don't expect telephone support will ever improve. You could try the live chat or post your question to the forum.

 

http://www.optus.com.au/shop/notices/service-chat

 

New Contributor Gregw
New Contributor

Re: How UNHAPPY are you with Indian & Phillipine technical support! No Fixes! Wasted Hours on ph

Agree entirely and just fabulous how they outsource their support to their customers

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RetiredModerator Tano
RetiredModerator

Re: How UNHAPPY are you with Indian & Phillipine technical support! No Fixes! Wasted Hours on ph

Happy to help with whatever query you have, Lynnf28. As Yeldarb mentioned, the Live Chat team is on hand 24/7 to help out as well.


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