I bought an Optus-branded Alcatel Sleek X smartphone from my local Coles supermarket when my main smartphone had to be sent for repairs. I went to the Optus website and followed the process to unlock the smartphone using the IMEI but the site came back with the following message: "An immediate unlock code in unavalaible at this time, we will contact you in 5 days".
Its been more than 5 days and I tried again today and still received the same message. How do I get the unlock PIN so that I can use the smartphone on another network?
@Asyadiqin, that's odd :S It sounds it's been escalated to our IMEI back-office team. If an immediate unlock code isn't made available, we'll ask our admin team to generate a master unlock code.
Can I get you to fill out the template below and send that back through via pm? We'll check if that's been actioned for you.
Are you the primary account holder:
Your full name:
Account number or mobile number: