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Hotspot is not working on Iphone7

matilda_pan

I am on 24 month plan - My Plan Plus, which is a postpaid plan.

My handset is Iphone 7.

I would like to share data with my Mac be enabling the hotspot on my phone. 

Unfortunately, when I hit this option on my phone in Setting, it alerts me to contact Optus. 

I tried to contact Optus online, they said the issue is solved on their end, and asked me to reset my Network. 

I did, and the issue still remains on my side . 

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Re: Hotspot is not working on Iphone7

caaf

Hi there,

 

Could I ask what carrier setting version the phone currently has? Settings, General, About, Service Provider. When you went in there did Optus push an update? I think it's currently at ver28.2.5

 

Can I assume you've power cycled the phone? Press and hold the Lock/Power then "swipe to turn off" as instructed ect.

 

Cheers Dave

Note..This is an open and public support forum please refrain from posting private/personal information. Smiley Wink
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