I need help! I received messages saying I had subscribed to something called Hip Tap which I haven’t subscribed and they changed me $6.36 * 8 = $50.88. It’s not fair for me to pay it. I didn’t use it and right now they are still sending more and more sms to my phone. How can I fix these things?
Hey @Moongy, thanks for reaching out. I've copied a response I'd posted from a similar thread. Hopefully it's of some use to you.
We do understand the concern and changes are being made in response to customer feedback. I'd suggest checking out the following threads.
For the moment, we'd suggest jumping onto live chat → www.optus.com.au/livechat/pmobi. You'd need to ask the consultant to action the following for you.
If you need us to follow up on your refund, message us back here and we'll gladly help out