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Moongy
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New Contributor

Hip Tap Sms

I need help! I received messages saying I had subscribed to something called Hip Tap which I haven’t subscribed and they changed me $6.36 * 8 = $50.88. It’s not fair for me to pay it. I didn’t use it and right now they are still sending more and more sms to my phone. How can I fix these things?

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Dan_C
Online Community Manager
Online Community Manager

Re: Hip Tap Sms

Hey @Moongy, thanks for reaching out. I've copied a response I'd posted from a similar thread. Hopefully it's of some use to you. 

 

We do understand the concern and changes are being made in response to customer feedback. I'd suggest checking out the following threads. 

 

https://yescrowd.optus.com.au/t5/Blog/Changes-to-Third-Party-Content-Charges-for-Optus-Postpaid-and/...

 

https://yescrowd.optus.com.au/t5/Blog/Changes-to-Third-Party-Content-Charges-for-Home-Wireless/ba-p/...

 

 

For the moment, we'd suggest jumping onto live chat → www.optus.com.au/livechat/pmobiYou'd need to ask the consultant to action the following for you.

 

  • Ask that they set your Premium SMS spend limit to $0.00. This prevents any third party provider from charging your Optus account.
  • Ask that they raise a dispute with MIA Sphere Live. We're looking at a contact time-frame of 2-3 working days. Once the refund has been approved, it'll be credited back into your Optus account by the time your next invoice is due to come through.

If you need us to follow up on your refund, message us back here and we'll gladly help out

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