cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a Question
Occasional Contributor Ridgey
Occasional Contributor

Hip Fun Scam - Refund

All I want is for Optus to stop any more charges from Hip Fun scam hitting my account & obtain a credit from the company for charges sent to my bill so far ($41.69). I keep getting Optus notices to pay these charges which is in dispute. These charges from the service provider are unscrupulous behaviour & against ACCC rules.

7 Replies
Occasional Contributor Ridgey
Occasional Contributor

Re: Hip Fun Scam - Refund

Thank you Optus ! In my recent bill for July17, I see credit received for the Hip Fun Scam amount of $41.59. Much appreciated.

0 Kudos
Reply
New Contributor knightsriders
New Contributor

Re: Hip Fun Scam - Refund

Hello. I have had this subscription added without my knowledge.  I was unaware of it and have been charged for many months. I want a refund please.

0 Kudos
Reply
RetiredModerator Mike-N
RetiredModerator

Re: Hip Fun Scam - Refund

Hey knightriders. We'll need to have a look into this for you. Can you please send us a private message confirming your phone number, full name and date of birth? Thanks!


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
0 Kudos
Reply
New Contributor Emlou87
New Contributor

Re: Hip Fun Scam - Refund

Hello. I have had this subscription added without my knowledge. I was unaware of it and have been charged for many months. I also want a refund please.

0 Kudos
Reply
RetiredModerator Mike-N
RetiredModerator

Re: Hip Fun Scam - Refund

Hello Emlou87, 


I'm sorry for the delayed response. If you would like assistance disputing these charges, please send us a private message confirming your phone number, full name, and date of birth. Thank you. 


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
0 Kudos
Reply
New Contributor AdaLiu
New Contributor

Re: Hip Fun Scam - Refund

Hi, I have had 4 extra charges from hipfun this month totalling up to £12. And I have ignored the previous ones from past months having thought that it was going extra on data but I saw it came from an unbranded company and checked and found it came from hipfun. I have never suscribed for hipfun and I think it is outrageous for them to charge me so much despite never even signing up! I want a refund for the money they have charged me. 

0 Kudos
Reply
Moderator Marie
Moderator

Re: Hip Fun Scam - Refund

Hey @AdaLiu, sorry to hear that 😞

 

Have you spoken with our 24/7 Mobile Customer Care team via the My Optus App to dispute the charges you've received?

 

You can set up a $0 spend limit for your account via My Account to ensure you're not charged for these services moving forward.


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
0 Kudos
Reply
Top Contributors