I applied for your services, and a new Phone last week Thursday the 20th of May, and i havent heard nothing about what is going on, ive looked online it says its still processing but it has said that since the 21st of this month...
Just a heads up Kylektm520 as per the red advisory message when you posted your question that we don't have access to or visibility of customer accounts or orders here on our public forum.
It may be due to temporary stock constraints, more info here: Orders, Deliveries & Returns
If you’re still needing a hand, we recommend messaging us via the My Optus App. The team can be reached 24/7 and are ready to assist customers as quickly as possible.