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Thanks for raising this with us here. I am sorry for the runaround you have had with your order and as this is not the experience we would want for our customers, I have marked flagged your post with the relevant teams for review and coaching purposes.
Please note that we are unable to look into account details on Yes Crowd.
Would you happen to have a Facebook or Twitter account? If so, I would recommend sending a private message to the official Optus Facebook or Twitter page. Our Social Media team will then be able to securely confirm your details and provide further assistance from there.
Did we answer your question? Please mark it as a Accepted Solution and if you see something that was helpful to you or the rest of the community, giving a Kudos is only a click away.