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Handset Replacement Damaged

Having trouble with my handset replacement which was damaged inside packed when opened my issue has been on going since I reported the issue within 24hrs of receiving my handset since 17th July 2019 called, chatted online no one seems to help I either get put on hold and consultant does not return or I get hang up on by the operator or even operator ending the chat line on me.

I thought the customers are ones who ends the chat. All I want is a Replacement Handset that ordered that is not damaged. My absouletly WORSE experince I have come to encounter with Optus been a loyal customer for so many years with multiple services with Optus and this is how they treat me disgusting

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Online Community Manager
Online Community Manager

Re: Handset Replacement

Hi 8kazza3,

Thank you for raising this issue and that is disappointing to hear.
This is not something that we can assist with here on the forum as we don't have visibility or access to customer accounts.
If you have a social media account, please send a PM to Optus on Facebook or a DM on Twitter with the details.
Let us know how you go. 

------------------------------------------------------------------------------------------------------------------ I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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