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2019-06-19 12:07 AM
I ordered my new phone and new postpaid plan online. I received the phone and new SIM last week.
Since last week, I have chatted to different Optus consultants using Live Chat multiple times to activate my service because my number is to be ported from Yomojo to Optus but until now my SIM is not activated.
To make things worse, I now don't have service from both Yomojo and Optus.
Three Optus consultants told me that my new SIM will be ported and activated within 15 minutes to 4 hours then maximum of 24 hours. But after a week, I am still waiting. They even made assurances that my SIM will be activated after I chatted with them.
I am thinking the porting and activation should not be this long because Yomojo also use the Optus network.
Is there a way to escalate my case? or should I start a complaint to the Telecommunications Industry Ombudsman?
I just feel tired and frustrated now waiting. Thanks.
Solved! Solved: Go to Solution.
2019-06-19 10:50 AM
Thank you for raising this issue.
This is not something that we can assist with here on the forum.
If you have a social media account, please send a PM to Optus on Facebook or a DM on Twitter with the details.
If not or for some reason it is still not resolved, please follow our complaints process.
Let us know how you go.
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