Accepted Solution

HELP: New Optus Sim Not Activated For A Week Now


I ordered my new phone and new postpaid plan online. I received the phone and new SIM last week.

Since last week, I have chatted to different Optus consultants using Live Chat multiple times to activate my service because my number is to be ported from Yomojo to Optus but until now my SIM is not activated.


To make things worse, I now don't have service from both Yomojo and Optus.


Three Optus consultants told me that my new SIM will be ported and activated within 15 minutes to 4 hours then maximum of 24 hours. But after a week, I am still waiting. They even made assurances that my SIM will be activated after I chatted with them.


I am thinking the porting and activation should not be this long because Yomojo also use the Optus network.


Is there a way to escalate my case? or should I start a complaint to the Telecommunications Industry Ombudsman?


I just feel tired and frustrated now waiting. Thanks.


Re: HELP: New Optus Sim Not Activated For A Week Now


Hi @jon_g
Thank you for raising this issue.
This is not something that we can assist with here on the forum.
If you have a social media account, please send a PM to Optus on Facebook or a DM on Twitter with the details.
If not or for some reason it is still not resolved, please follow our complaints process.
Let us know how you go. 

I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
Post a Reply
Top Contributors
81 Kudos
75 Kudos
72 Kudos
59 Kudos
44 Kudos