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New Contributor Dtox
New Contributor

Grandfathered Plan

Hi, I am currently on a plan for $50/month which includes unlimited calls/texts and 3GB of data. I have had the same plan for the last 10+ years. My contract is expiring soon and Optus have told me that this plan is no longer supported and the best that they can do is move me to a similar plan at $65/month with unlimited calls/texts and 3.5GB of data. Usually when it comes to renewing my plan they have no problem honouring the price and benefits of the existing plan. Is there a particular department that I can talk to to continue my existing plan?

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Trusted Contributor
Trusted Contributor

Re: Grandfathered Plan

http://www.optus.com.au/shop/mobile/phones/sim-only?SID=con:mcat:3up:2:may17:postmob:sim

 

I'm not convinced you are relaying certain details correctly.

 

They are obviously trying to sell you a phone as well.

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Moderator Aman_B
Moderator

Re: Grandfathered Plan

Hi @Dtox, let me check your current plan and also help with our new offers. Could you please PM me Here your full name, Optus number & date of birth for ID?


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